1. What types of products do you offer?
Answer: We offer unique, handmade items, including linen garments embroidered with authentic designs and paintings featuring elements of sacred geometry. Each product is crafted with attention to detail and may have slight variations characteristic of handmade work.
2. How should I care for linen products and handmade embroidery?
Answer: We recommend washing linen garments by hand or on a delicate cycle in cold water with mild detergent. Avoid bleach and let the garments air dry to preserve the quality of the fabric and embroidery. Paintings should be kept away from direct sunlight and displayed in a moisture-free environment.
3. Can I order customized products?
Answer: Yes, we can create custom products within our capabilities. For customization details, please contact us at contact@zamolxa.roKeep in mind that custom products may require additional production time.
4. How do I make a payment for products?
Answer: We accept payments by credit card and bank transfer. All payments are securely processed through a third-party payment processor. Orders will only be processed after payment confirmation.
5. How long will it take for my order to arrive?
Answer: Orders are processed within 10-15 business days after payment confirmation. Delivery times may vary depending on the recipient’s location and selected shipping method. We partner with the Romanian Post for our deliveries.
6. Do you offer free shipping?
Answer: Free shipping is offered for orders above a certain amount. Additional details will be displayed on the checkout page if this offer applies to your order.
7. Can I return a product if I’m not satisfied with it?
Answer: Yes, we accept returns for clothing items that are unworn, intact, and in their original packaging, within 14 days of receipt. Due to the unique nature of the paintings, they are non-returnable. To initiate a return, please contact us at contact@zamolxa.ro.
8. What happens if my ordered product arrives with a defect?
Answer: We apologize if your product arrives with a defect. Please contact us immediately at contact@zamolxa.ro and send us a photo of the defect. We will assess the situation and, if applicable, offer a solution, such as product replacement or a refund.
9. Are all products unique?
Answer: Yes, each product is handmade, ensuring that all items are unique. Even similar products may have minor differences due to the handmade nature, which adds to their authenticity and artistic value.
10. How do you protect my personal data?
Answer: We respect our customers’ privacy. All collected information is used exclusively to process orders and is not shared with third parties, except when necessary to complete an order (for example, with the courier company).
11. How can I contact you for additional questions?
Answer: You can reach us anytime at:
Email: contact@zamolxa.ro
Phone: +40732005013
Contact
If you have any questions or want to know more about our art and story, don't hesitate to contact us!
We won’t spam!